Guardian Care — System Assessment

Guardian Care

Let's check how your solar system is really performing

We'll record what your system was certified to do, then take live readings to see what it's actually doing today. You'll get a clear summary of what we find and anything that needs putting right.

1

Certified setup

What the system was registered to deliver

2

Live readings

What the meters show right now

3

Your summary

What we found and what to do next

Customer & visit

Customer name

Representative

Customer email

The report and account details are sent here

Customer phone

Address

Postcode

Certified system setup

Number of panels

System size is worked out from this

6

8

10

12

14

16

20+

Year installed

2011–12

2013–14

2015–16

2017–18

2019–20

2021+

Has anything been added since install?

Any equipment added after commissioning changes the certified setup on record.

Surge protection must be updated

Because equipment has been added, the surge protection needs updating to keep the installation aligned with its MCS certification.

Tariff & usage

Generation tariff (p/kWh)

Blank uses the rate typical for that install year

Export tariff (p/kWh)

Unit rate (p/kWh)

24p

26p

28p

30p

Annual consumption

Roughly what the household uses

Low · 2,000

Average · 3,500

High · 5,000

Very high · 7,000

Smart meter & export

Do they have a smart meter?

Yes

No

Unsure

How is export measured?

Deemed (50%)

Accurately measured

Does excess get stored or go to grid?

Stored (battery)

Back to grid

Unsure

Certified setup has changed

Surge protection needs updating

Equipment has been added since commissioning, so the surge protection must be updated to keep the installation aligned with its MCS certification.

Added since install

How would you like to proceed?

—

SELF-USE

Estimated picture

What a healthy system of this size typically returns each year.

PER YEAR

—

kWh est.

FIT / YR

—

gen + export

SAVING / YR

—

on bills

Your system at a glance — in pounds

Total worth to you —/yr

Value from your bills—

Value from FIT & export—

How the energy typically splits

Used in the home—

Sent to the grid—

—

Estimated value since installation

—

Meter readings today

Generation meter (kWh)

Total lifetime figure on the generation meter

Export reading (kWh)

Leave blank if not available

Voltage at the inverter

Under 235V

235V or above

Electrical protection

Surge protection fitted?

Yes

No

Can't confirm

Dedicated solar sub-board?

Yes

No

Consumer unit updated since 2016?

Yes

No

Unsure

Any monitoring in place?

Yes

No

Building the report

Comparing what the system should return against what the readings show.

—

What we found today

Certified setup vs accurate setup — value per year

Certified

—

what it was registered to do

vs

Accurate

—

what it is doing today

Certified

Annual generation

—

Used in home

—

Sent to grid

—

FIT + export

—

Bill savings

—

Accurate

Annual generation

—

Used in home

—

Sent to grid

—

FIT + export

—

Bill savings

—

What we found today

The one update we advise

Advised update

—

Sent to the support team — they'll call within 5–10 minutes.

If this is left as it is

Left unresolved

—

System updated

Your system no longer matches its original recorded configuration

Additional equipment has been added since commissioning, so the current protection and supporting records must now be verified.

Recorded changes

Electrical protection

Was surge protection installed or updated when the system changed?

Yes — protection was updated

No — protection was not updated

Unsure — no record available

—

If the system is left as it is

The position as it stands

—

This remains advisory rather than mandatory. It is raised because verified protection prevents interruptions to generation and keeps you covered for fault support if anything goes wrong.

Installer booking

Complete the system update

Your onsite representative will now arrange a qualified installer to verify the setup and complete the advised protection update.

Recommended update—

Property address—

Assigned representative—

Preferred appointment date

Morning or afternoon

Morning

Afternoon

Customer contact number

Sent — the certification team will call on 020 3621 1210.

Submitting the installer request

Recording the change and passing it through for scheduling.

Installer visit requested

The protection update has been added to your Guardian Care record. The support team will confirm the appointment and any final installation details.

System change recordedDone

Protection update advisedDone

Installer requestedDone

Guardian Care record createdDone

Assessment sent back to the grid

Your updated system record has been submitted to the grid network for registration against the advised update.

Ongoing energy care support

Everything that keeps the system protected, registered and watched over once the update is carried out.

First month Free

Then £69.99/mo

Cancel any time with 30 days' notice. Any engineer work is quoted separately before it begins.

What happens from here

Each step is confirmed with you before it happens.

Set up your account

Create your password

This is how you'll get into your Guardian Care record — your readings, reports, alerts and engineer history.

Email

Password

At least 8 characters

Confirm password

Setting everything up

Saving the record and notifying the teams involved.

All done

Everything from today is saved and the report is on its way.

Advised update—

System status—

Ongoing support—

Report emailed to—

What happens next